FAQS

Your Questions Answered

WHAT ARE YOUR FEES?

The payment you're responsible for varies widely depending on your individual insurance plan. If you plan to use insurance, please call the mental health or behavioral health number on the back of your card to inquire about "mental health outpatient" coverage. Be sure to ask if this provider is in network, if you are responsible for a copay, if there is a deductible amount to be met, and if preauthorization is required. My private pay fee is listed at $125 per 50-minute clinical hour, but I am often able to work with private pay clients on a sliding-fee scale. Please reach out about costs if you are paying out-of-pocket.

If you "no-show" for an appointment, you are responsible for the full cost of the session, and late cancellations (less than 24-hours notice) are charged a $40 fee due to my inability to fill the slot from our waiting list. Sometimes clients request a letter for medical or legal purposes; I charge a $50 fee for documentation outside the regular course of therapy. Please feel free to express any questions or concerns about costs as we work together - I will do my best to work with you.

WHAT INSURANCE DO YOU ACCEPT?

Currently I can accept Ambetter, Amerigroup, Behavioral Health Systems PPO, Blue Cross Blue Shield (Anthem), CareSource, and United Healthcare (Optum). I can also accept FEI Employee Assistance Program with an authorization from your EAP.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Payment is due at the time of service; I accept cash, checks, Health Savings Account, Master Card, Visa, Discover and American Express.

WHAT ARE YOUR HOURS?

I am currently in the office on WednesdaysThursdays, and Fridays from 9-5. My sessions meet on the half hour (i.e. start time at 10:30).

HOW DO I START COUNSELING?

Your first appointment is called an "intake". We'll discuss your concerns, goals, and answer any questions you may have about the counseling process. I often ask background questions to get a "big picture" idea of the strengths and stressors in your life. You and I are both gathering information during the intake to determine if we'll be a good fit for ongoing treatment, and I am happy to provide other resources for you if you feel that I am not able to best serve as your counselor at this time. Please arrive 15 minutes early to complete intake paperwork; forms can be mailed or emailed to you in advance for telehealth appointments. To schedule an intake with Olivia, call Fresh Start at 912-489-7590.

HOW DOES CONFIDENTIALITY WORK?

Everything you say in counseling will stay confidential with a few exceptions - I may have to break confidentiality in extreme cases to keep you or others safe if a client reports imminent threat to self, others, or there is suspected abuse or neglect of a minor. To release any information (including attendance) to another party such as a doctor or family member, I will need to first obtain a written release of information from the client. When treating adolescents, I'll request that legal guardians respect their child's privacy in order to create a safe environment for the minor while promising to relay any safety concerns.