FAQS

Your Questions Answered

WHAT ARE YOUR FEES?

I charge $125 per hour with a discount rate of $75 per hour for Private Pay clients.

If you are using insurance, the payment you're responsible for varies widely depending on your individual plan. If you want to use insurance, please call the behavioral health number on the back of your card to inquire about "mental health outpatient" coverage. Be sure to ask if this provider is in network, if you are responsible for a copay, if there is a deductible amount to be met, and if preauthorization is required. 

WHAT INSURANCE DO YOU ACCEPT?

For new clients, I am accepting United Healthcare (Optum). I can also accept FEI and ESPYR Employee Assistance Programs with an authorization from your EAP.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Payment is due at the time of service; I accept cash, checks, Health Savings Account, Master Card, Visa, Discover and American Express.

WHAT ARE YOUR HOURS?

I am currently seeing clients virtually on Tuesdays and Thursdays from 9-5. My sessions meet on the half hour (i.e. start time at 10:30).

HOW DO I START COUNSELING?

Your first appointment is called an "intake". We'll discuss your concerns, goals, and answer any questions you may have about the counseling process. I often ask background questions to get a "big picture" idea of the strengths and stressors in your life. You and I are both gathering information during the intake to determine if we'll be a good fit for ongoing treatment, and I am happy to provide other resources for you if you feel that I am not able to best serve as your counselor at this time. Intake forms can be mailed or emailed to you in advance for telehealth appointments. To schedule an intake with Olivia, email oeganlpc@gmail.com.

HOW DOES CONFIDENTIALITY WORK?

Everything you say in counseling will stay confidential with a few exceptions - I may have to break confidentiality in extreme cases to keep you or others safe if a client reports imminent threat to self, others, or there is suspected abuse or neglect of a minor. To release any information (including attendance) to another party such as a doctor or family member, I will need to first obtain a written release of information from the client. When treating adolescents, I'll request that legal guardians respect their child's privacy in order to create a safe environment for the minor while promising to relay any safety concerns.

HOW CAN I GET IMMEDIATE HELP?

In case of an emergency where you or a loved one may be at imminent risk of harm to self or others, please contact 911 or go to your local emergency room for a mental health assessment. You can also utilize the National Suicide Prevention Lifeline at 1-800-273-8255 or the Georgia Crisis & Access Line at 1-800-715-4225 for access to immediate professional help. The National Domestic Violence hotline can be reached at 1-800-787-3224.